Last updated: July 28, 2026
Find answers to common questions about using BookingsPlace — booking services, payments, cancellations, and offering your services as a vendor. If you can't find what you need, our support team is happy to help.
BookingsPlace is a marketplace that connects customers with vendors offering bookable services — venues, photography, catering, resorts, and more. You can browse listings, compare packages, message vendors, and book directly through the platform.
No — you can browse and search listings without an account. You'll need an account to request a booking, message a vendor, save listings, or leave a review.
Yes. One account can hold both a customer profile and a vendor profile, and you can switch between them in the app.
BookingsPlace uses a request-to-book flow:
Each listing shows the vendor's availability, and unavailable dates can't be requested. Availability is confirmed when the vendor accepts your request.
Your bookings — pending requests, upcoming, and past — are listed in your account under Bookings, along with their current status.
You pay when the vendor accepts your booking request. Your payment is held securely by BookingsPlace and is only released to the vendor after the booking is completed. This protects both sides if something goes wrong.
Available payment methods are shown at checkout and may vary by region. We do not store full card numbers on our servers — payments are processed by secure third-party payment providers.
If a booking is cancelled or a dispute is resolved in your favour, the refund is returned to your original payment method. Processing times depend on your bank or payment provider.
Open the booking in your account and choose to cancel. What you're refunded depends on the listing's cancellation terms and how close to the booking date you cancel.
If the service wasn't delivered as agreed, you can raise a dispute from the booking page. Because payment is held by BookingsPlace until completion, our team can review the dispute and resolve it — including issuing a full or partial refund where appropriate.
Both parties can share their side and supporting details. Our team aims to review and resolve disputes as quickly as possible; you'll be notified in the app as the dispute progresses.
Only customers with a completed booking can review a service, so every rating reflects a real experience. Vendors can reply publicly to reviews of their listings.
You can manage your reviews from your account. Reviews that violate our terms may be removed by our moderation team.
When a customer pays for a booking, the funds are held by BookingsPlace and released to you after the booking is completed, minus the platform commission.
You control your calendar and can accept or decline each booking request. Keeping your availability up to date helps avoid declined requests and improves your visibility.
Use the password reset option on the login screen and follow the instructions sent to you.
You can update your name, contact details, and profile information from your account settings in the app.
Contact support at the address below and we'll process your request. See our Privacy Policy for how your data is handled after account closure.
Still stuck? Reach out and we'll get back to you as soon as we can.